by Archie England -
As we go about our daily activities, we are always communicating with each other. This communication can be verbal or non-verbal. Just when we think that we are communicating perfectly with everyone around us, a new situation arises that makes it obvious that there are opportunities for improvement. You have probably heard that “Lean is a Journey” or “Continuous Improvement is a Journey”. With our dynamic environment, “Communication is also a Journey”. None of us are perfect. We need to always be thinking about how we are communicating with those around us. What seems to work one time and with one person may need to be modified during our next interaction.